Case studies from both practices.
Technical, operational, product, and cyber due diligence for investors and acquirers, and vendor-neutral technology assessments for technology leaders. Both branches are below.
Due Diligence
Work for investors and acquirers. Sponsor and client names are withheld on diligence engagements per confidentiality.
A diligence engagement, start to finish.
The one engagement a client has agreed to be named in. The rest are described without names, in line with the confidentiality every engagement carries.
Independent technical diligence for a 100th portfolio investment.
NewSpring Capital, an investment firm founded in 1999, needed an independent technical assessment of Star2Star Communications, a Florida-based unified communications firm, before adding it as their 100th portfolio company.
Their professionalism, backgrounds, and deep knowledge of telecommunications provided our firm with well-rounded technical due diligence analysis that was key in our decision-making process.Marc LedermanGeneral Partner, NewSpring Capital
Challenge
Evaluate the target's technical risks, costs, growth opportunities, team capability, technology, and processes ahead of the investment decision.
The work
Technical evaluation of current and proposed infrastructure, engineering management assessment, product roadmap and competitive review, and an IP and human capital assessment.
Outcome
Delivered an in-depth, independent third-party analysis within two weeks, surfacing risks and opportunities that informed the investment decision.
Five diligence and consulting engagements.
Open any one for the challenge, the work and the outcome.
Identify and assess key functional competencies and business capabilities of a maturing telecom product company. Evaluate scalability, certifications, vendor relationships, IP, and customer experience ahead of an acquirer's strategic decision.
Engaged the management team in multiple sessions across software, hardware, service delivery, business and sales, product, and technical support. Reviewed architecture, pricing, change management, third-party integration, compliance, NOC organization, R&D, and a partner-channel relationship.
Validated a maturing company with seasoned management and a clear strategy for systems, sales, and scale. Mapped opportunities, threats, and integration considerations to the acquirer's overall strategy and gave a recommendation on fit.
Evaluate revenue-generating products and services, scalability, geographic redundancy, network strengths, information security, data protection, business continuity and disaster recovery, certifications, change management, and third-party integration before a sponsor's investment decision.
Virtual sessions with the executive and senior management team. Assessed call control, session border controllers, network backup strategy, a distributed data center footprint, automated attendants and contact center options, monitoring and alerting, and an IP-fax platform engineered for HIPAA. Reviewed an offshore software team and two recent acquisitions.
Confirmed a mature, well-led platform with strong technical and operational foundations and a clear growth strategy. Recommended a project management overlay to align ongoing initiatives, and surfaced the opportunities embedded in the bilateral US / international expansion.
Assess functional competencies and business capabilities at a pivotal moment and recommend the transformations required to evolve the company into a nationwide MSP, including corporate alignment, operating model, data integrity, and operational maturity.
70+ remote meetings with 40+ executive leaders across product, sales, account management, solutions architecture, finance, network operations, operations, strategic initiatives, HR, training and knowledge management, vendor management, and marketing. Mapped a strategy realignment around foundational projects, MSP transition, data integrity, and account management.
Delivered a roadmap covering process documentation and automation, systems integration, data integrity, MSP transition, and human resource overhaul, with a department-by-department analysis and concentrated breakouts for the most critical foundational initiatives.
Deliver an objective, technically grounded diligence to inform an investor's decision, with the added complexity of an existing portfolio company on a different telecom stack. Assess platform implementation, infrastructure, redundancy and disaster recovery, cybersecurity, operational maturity, key-person dependencies, AI roadmap, third-party vendors, and business systems.
16 structured sessions over four weeks across nine technical domains. Reviewed an offshore operation, AI strategy and systems integration, the existing portfolio company's platform, and a structured comparison of three competing UCaaS/CCaaS platforms with an AI capability gap analysis.
Found a technically credible operator with deliberate, twenty-year engineering decisions and a workable operating model. Flagged founder-led knowledge concentration as the central institutional risk, surfaced two items requiring resolution pre-close, and delivered a structured platform consolidation recommendation for the acquirer.
Assess the current state of operations, infrastructure, network security, sales and account management, product strategy, customer support, automation, billing, and field services for a long-standing regional carrier. Recommend a path that improves retention while expanding the addressable product set.
Reviewed leadership and corporate structure, dual data center infrastructure on a NetSapiens UCaaS stack, edge firewall and DDoS posture, sales pipeline and CRM tooling, white-label product options, customer support and training, project management, billing, IT, and process automation.
Identified SIP registration redundancy and disaster-recovery test gaps as the highest-priority infrastructure risks. Delivered a product-and-operations roadmap covering platform redundancy, security posture, white-label packaging, sales and account management upgrades, and operational automation, with a hybrid channel strategy for sustained UCaaS growth.
Results delivered on other engagements.
Led the migration of a telecom service provider from a self-hosted VoIP platform to a PaaS model, letting the client focus on selling instead of network and infrastructure issues.
TelecommunicationsLed the technical due diligence to acquire two managed service providers, then their integration into one profitable, scalable company.
Managed cloud servicesIntegrated 100+ operational roles while maintaining the existing customer base and revenue stability throughout the process.
TelecommunicationsMaintained business continuity while leading a team through the launch and implementation of a homegrown OSS/BSS platform, keeping customers agnostic to the change.
TelecommunicationsImplemented a knowledge management wiki and drove company-wide adoption, improving cross-training and lowering mean time to repair.
TelecommunicationsDeveloped middleware to integrate four wireless carriers into a single, centralized provisioning and billing platform.
IoT and TelecomTechnology Assessments
Work for technology leaders. Named client engagements, shown in full.
Two assessments, start to finish.
Both of these began as a vendor-neutral technology assessment of every site, run by the Technology Advisory Group, and ended as a single-provider network. Open either one for the full engagement.
Distribution
Plumbing Supply and Distributor
Six Florida locations, one provider, from the circuit to the desktop. A vendor-neutral review of telephony, network, security and desktops across every site.
- 6 locations across Florida
- 3 connectivity feeds at each site
- 100+ employees on one platform
- 1 provider, circuit to desktop
Retail
Nationwide Motorsports Company
One provider, six locations, and a network the business can rely on. SD-WAN, voice, contact center, switching and network security, added one engagement at a time.
- 6 locations on one platform
- 1 provider, one support number
- 4 engagements to date
- 3+1 internet feeds, plus cellular
The next engagement starts with a conversation.
Send the details of the transaction or the technology decision. Every engagement is principal-led and confidential, and most inquiries are answered within one business day.